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Meadow House has long had a tradition of providing care to our multi-cultural population.  Ethnic monitoring continues to provide a challenge for the Service for a variety of reasons:  it is not always possible to ask patients to identify their ethnic grouping and patients and families are under no obligation to provide consent to divulge this information.  Monitoring can therefore never reach 100%, and inaccuracies will always be present.  We are aware that our case load does not mirror the stated ethnic proportions of the local population and for some time we have been working to improve the accessibility, approachability and acceptability of the Service for all those we serve, in order that we can better meet the needs of our diverse population.

A major success for 2007-8 was the implementation of the action plan resulting out of the INCITE-resourced Palliative Care Health Equity Audit in Ealing and Hounslow (Phase 1 and 2), which has provided valuable initial insight into the provision of care and some already identified areas of need.

A representative of the Service has attended the BME Health and Social Care Forum, at
EalingTown Hall over the past year, and this has led to additional dialogue between professionals and the population that we serve, regarding the needs and misconceptions that attend the provision of care at what may be a difficult time for patients and their families. 

This opportunity led to the formation of the BME Reference Group, which is an invaluable opening for further dialogue and mutual exchange of ideas and information.  The work of the Group has revealed that there are some basic challenges to be overcome regarding information availability, language barriers and differing needs within and between different minorities.

The BME Steering Committee has also continued to meet and hold the perspective of the strategic choices and opportunities for more equitable care for our diverse population.

We value your views on what you what from the service so call us or email us today.

Interpreting and Translation Services

Communication is a vital component of safe and effective health care. For example, patients need to explain their concerns and to understand and consent to regimes of care; Patients who can speak for themselves and be understood, whether in English or another language, have greater control over their health care and can work in closer partnership with health professionals. Patients who are unable to communicate in a shared language with health professionals are entitled to appropriate communication support. This group includes some people from some minority ethnic communities, some migrants, refugees, asylum seekers, and people with a sensory impairment, learning difficulties or mental health problems.

 

We have an obligation under the Race Relations (Amendment) Act 2000 to make sure that all patients have equitable access to healthcare services.  Patients need to be made aware that Meadow House can provide an interpreter for their language and communication needs. Although patients do have the right to bring their carer, advocate or someone else to interpret for them, if they choose.   However, health professionals must  take into account possible risks, e.g. the possibility of miscommunication, and must advise patients accordingly.  If the patient makes the choice to request interpreting services, Meadow House undertakes to provide an interpreter for patients who do not speak English or who have a sensory impairment or learning disability.

 

Meadow House also has a duty to provide Translation Services to consider the provision of information in formats other than English i.e. local community languages, Braille, large print, audiotape and other formats.

 

Suky Johal

28 November 2008

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A representative of the Service has attended the BME Health and Social Care Forum, at EalingTown Hall over the past year, and this has led to additional dialogue between professionals and the population that we serve, regarding the needs and misconceptions that attend the provision of care at what may be a difficult time for patients and their families.

This opportunity led to the formation of the BME Reference Group, which is an invaluable opening for further dialogue and mutual exchange of ideas and information.  The work of the Group has revealed that there are some basic challenges to be overcome regarding information availability, language barriers and differing needs within and between different minorities.

The BME Steering Committee has also continued to meet and hold the perspective of the strategic choices and opportunities for more equitable care for our diverse population.


Staff BME work programme

The Ealing Black and Minority Ethnic NHS Staff Network (BME) was formally launched on 18 September 2002 as a partnership with Ealing Primary Care Trust, Ealing Hospital NHS Trust and West London Mental Health NHS Trust in response to national drivers such as Improving Working Lives; Leadership Programmes, Department of Health initiative with Positively Diverse and the Race Equality Scheme (RES).

PRIMARY AIM

The primary aim of the network is to provide an effective forum in which skills, knowledge and experience can be developed and shared in a safe and learning environment between minority ethnic staff within the three Ealing health economies.

The network is an autonomous group open to ALL minority ethnic employees within the local Ealing NHS, irrespective of grade or profession.

Staff Organisations

The contact point for the network is through the Ealing Primary Care Trust at:
1 Armstrong Way, Ealing PCT, Windmill Lane, Southall, Middlesex UB1 3EU.
Telephone: 020 8893 0206 or 020 8893 0318.

OBJECTIVES

 

 

 

  • To facilitate the exchange of ideas and enhance good practice with respect to raising aspirations and supporting ethnic minority staff personally and professionally within the local health economy by pooling knowledge, experience and expertise.
  • To Increase staff awareness of organisational goals and philosophy
  • Empower staff by improving their knowledge of local, regional and national issues in healthcare
  • Offer individual or peer group support and counselling
  • Provide role models and advocates for progress in making diversity happen and work
  • Provide access to BME role models to build confidence and inspire individuals
  • To celebrate and promote success
  • Contribute to awareness of staff in the cultural and other needs of BME patients/clients
  • Provide support to PCT & Trust managers to interpret local, regional and national initiatives and discuss the impact on BME staff and communities
  • Be a source of information and guidance to PCT & Trust boards
  • Demonstrate the organisations commitment to equality and diversity through positive investment in people
  • Promote the NHS in the wider community as a good employer and positive career choice.

 

 

Ealing Primary Care Trust (PCT) is committed to providing appropriate, acceptable and equitable services to patients and professionals that are responsive to the needs of our local diverse communities. This includes people whose first language is not English or who may have a sensory impairment or learning disability.

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