Your views and comments are important to us, please tell us what you think and how we can do better.
Providing everyone with the chance to say what they think about how our local palliaitve and endo of life care health and social care services are run is critical in the aim of encouraging the communty to influence how services are planned, commissioned and delivered.
More importantly feedback to us about what you as a user think is necessary so that things can be improved. We value all comments and observations about our services and welcome any communication on this point:
maeadowhouse@nhs.net or letters written to: Meadow House Feedback, Meadow House Hospice, Uxbridge Rd, Ealing, Middx, UB1 3HW.
A message can be left on 0208 967 5267 over 24 hours. All calls will be treated in strictest confidence and only shared with staff, with permission.
COMPLIMENTS ABOUT OUR SERVICE - PLEASE TELL US WHEN YOU ARE HAPPY WITH THE SERVICE OR HAVE HAD A GOOD EXPERIENCE. YOUR VIEWS ARE VERY IMPORTANT TO US.
All service managers would prefer that any complaints were brought to us locally where possible at the time so that we can help you through any difficult issues. You can email the service in confidence without prejudice to: jgrove@nhs.net
Getting help with a complaint
Making a complaint can be daunting, but there is help available. Our complaints team can explain the process of making a complaint and the steps you will need to take.
The team is responsible for monitoring complaints and ensuring your complaint is followed up and investigated. They do not have the authority to discipline anyone.
If you are unable to complain yourself, then someone else, usually a relative or close friend, can complain for you. (Though you must give your written consent for them to do so.)
Please send your complaints to Corporate Services:
1 Armstrong Way, Uxbridge Road, Southall, Middlesex,
UB2 4SA
You may wish to contact ICAS (Independent Complaints Advocacy Service) who can support you through the formal NHS complaints procedure.
ICAS (Independent Complaints Advocacy Service)
Website: www.pohwer.net
Email: pohwericas@pohwericas.net
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